Privacy Policy

1. Who We Are

Next Gen Cable ("we," "us," or "our") operates as an independent service platform that helps consumers find and subscribe to satellite TV and internet services. We are headquartered at 310 3rd Ave, New York, NY 10010, USA. We are not affiliated with any telecom carrier or satellite TV provider.

2. Information We Collect

We collect the following types of information when you interact with our website or contact us:

• Personal identification information: name, email address, phone number, and billing address when you request a quote or sign up for service.
• Service-related information: your current service provider, the type of service you are interested in, and your approximate service address.
• Usage data: pages you visit on our website, how long you spend on each page, your IP address, browser type, and operating system. This data is collected automatically via cookies and analytics tools.
• Communications: any information you provide when you fill out a contact form, send us an email, or speak with a customer service representative.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To contact you in response to an inquiry or quote request
• To process and manage your service subscription
• To schedule installation appointments and coordinate technician visits
• To provide ongoing customer support
• To send billing statements, service notifications, and renewal reminders
• To improve our website content and user experience
• To comply with legal obligations

We do not sell your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service partners: third-party installation providers and equipment suppliers who assist in fulfilling your service order. These partners are contractually bound to protect your information.
• Service providers: companies that help us operate our website and business (e.g., payment processors, email platforms, analytics services). These companies are permitted to use your data only to provide services to us.
• Legal authorities: when required by law, court order, or government regulation.

5. Cookies and Tracking Technologies

We use cookies — small text files stored on your device — to improve site functionality and analyze traffic. You can configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of our site may not function properly without cookies enabled.

We may also use third-party analytics services such as Google Analytics, which collect usage data subject to their own privacy policies.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you cancel your account, we may retain your information for up to five years in order to fulfill any remaining contractual obligations, resolve disputes, and comply with legal requirements. Usage data and analytics are retained for up to 24 months.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to opt out of certain data uses, including marketing communications

To exercise any of these rights, contact us at +1 (877) 654-7240 or in writing to 310 3rd Ave, New York, NY 10010.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Security

We use commercially reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no transmission of data over the internet can be guaranteed to be 100% secure.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Next Gen Cable
310 3rd Ave, New York, NY 10010, USA
Phone: +1 (877) 654-7240