Honest answers to the things people ask us before they sign up — and sometimes after.
Most installations take about 2–3 hours from start to finish. A certified technician will come to your home, mount the satellite dish (if applicable), run all the cables, and configure everything including your Wi-Fi network. They'll also walk you through how to use your receiver before they leave.
In most cases, we can schedule an installation appointment within 24–48 hours of your first call. Weekend appointments are available too. If you're in a hurry, let us know when you call and we'll do everything we can to get a technician to you quickly.
No. We offer plans with no annual contract required. Month-to-month service is available. If you do choose to commit to a longer term, we offer a price-lock guarantee that keeps your rate stable for the duration. But there's no pressure — you can cancel anytime.
All the equipment you need comes included with your plan — at no extra charge. For TV service, you'll get a satellite dish and HD receiver. For internet, you'll get a modem and wireless router. You don't need to buy or rent anything separately.
Satellite TV signals can be affected by very heavy rain or snow — this is sometimes called "rain fade." It's less common than most people think, and for most weather events, service remains unaffected. Heavy storms may cause brief interruptions, but they typically clear up on their own once the weather passes.
That depends on your plan and the number of people in your home. Our standard plans comfortably support 5–10 devices. If you have a larger household or do a lot of 4K streaming and gaming, we'd recommend our higher-speed plans. Call us and we'll help you figure out the right fit.
No. Every internet plan we offer comes with unlimited data. You can stream, download, and browse as much as you want without worrying about hitting a cap or getting throttled partway through the month.
Our basic plans start with 100+ channels and go up to 260+ on our premium tier. All plans include major broadcast networks (ABC, NBC, CBS, FOX), cable news, and kids' programming. Sports and premium movie packages are available on mid-tier and premium plans. We're happy to walk you through the specific channel lineup when you call.
Call us — 24 hours a day, any day of the week. Our support team can often resolve issues remotely over the phone. If a technician needs to come out, we'll schedule that as quickly as possible, usually within 24 hours. Equipment failures covered under warranty are repaired or replaced at no charge.
Absolutely. Bundling TV and internet is the most cost-effective option for most households. Our bundle plans combine both services into a single monthly bill and typically save you $15–$25 compared to ordering them separately. Call us and we'll put together a bundle that fits your budget.
Still have a question?
Call us. A real person will pick up and give you a straight answer — no hold music, no ticket systems.
